FAQs

Housing financial assistance can help cover expenses related to moving into new housing, including security deposits, first month’s rent, utilities setup, one-time cleaning services, and certain essential equipment needed for your health and well-being.

Financial assistance covers costs associated with moving into new housing with a contract agreement, including but not limited to: security deposit, first month’s rent, utilities, one-time cleaning, cost of any equipment necessary for member’s health and well-being, and more.

Housing assistance funds are designated for members but are paid directly to landlords or apartment managers via a check to cover approved move-in costs. Members themselves do not receive the funds directly.

The amount of housing assistance varies based on your individual circumstances. Each expense must be supported with proper documentation for approval.

Once we confirm that you’re eligible, we’ll schedule an in-person meeting at our office to gather important details and help you complete the required paperwork. After that, we’ll submit your application to your Medi-Cal provider for review. Once approved, our team will start offering the services outlined in your personalized care plan, in collaboration with your Medi-Cal carrier.

To apply, you’ll need a photo ID (such as a driver’s license or passport) showing your name and date of birth, plus proof of your active Medi-Cal coverage. A Social Security Number (S.S.N.) is not required to apply.

After we submit your application, your Medi-Cal provider typically takes up to a week to review it. However, this timeline can vary depending on individual circumstances or if more information is needed.

No, there’s no cost to you. All services are covered under your Medi-Cal health plan.

No, this benefit should not affect other programs like CalWorks or CalFresh. Services through Community Supports or Enhanced Care Management rarely overlap with other benefits. Still, it’s important to tell our team about any other assistance you receive so we can help ensure there’s no conflict.

No. You do not have to repay any financial assistance provided through the CalAIM Community Supports Housing Deposits program.

No. Applications for the CalAIM program must include your physical (wet) signature, so paperwork can’t be completed fully online. If you’re unable to visit our office in person, please contact us to discuss possible alternatives.

*If your physical presence at our office is not possible, reach out to our office staff for additional information and to explore alternative options.

No. My Insurance Services Inc. cannot act as a guarantor for housing or leases. However, our team is committed to supporting you every step of the way—from completing applications to accessing services. We’re always here to help provide information, resources, and guidance.

You don’t need to speak English to apply for our programs. Our team includes staff fluent in many languages, such as Arabic, Armenian, Dari, English, Farsi, Pashto, Punjabi, Romanian, Russian, Spanish, Turkish, Ukrainian, Urdu, and Vietnamese. We’re continually working to expand our language capabilities to serve even more members of our diverse community.

Yes! For housing-related matters, our navigation team offers translation services to help with communication and advocate on your behalf. For medical appointments, Medi-Cal provides interpreter services. We’ll guide you on how to request an interpreter so you can feel confident and informed during your medical visits.